Privacy Policy

Last updated: August 2026

This policy explains what information VPNCK handles when providing cross-border network acceleration and subscription services, why it is handled, and how users can manage it. Please read these rules before using the service. Processing is limited to maintaining accounts, delivering subscriptions, completing billing, operating the service, and meeting necessary obligations.

Information Collected and Processing Purposes

No email address is required to register; a username and password are sufficient. The service handles the username, login credentials, and account status that users submit to support authentication, account access, and security management. An email address is not required.

When a subscription is purchased or used, an order record is created, including the selected plan, amount due, payment status, transaction reference, and account entitlements. These records are used to confirm payment, deliver the service, process refund requests, review disputes, and maintain accounting records. To calculate available traffic and account entitlements, the service also handles account-level traffic usage totals, which do not include destinations or transmitted content.

When pages on this site are visited, analytics data such as page views, referring pages, browser type, device category, basic network information, and error events may be processed. This data is used to identify page issues, assess feature usage, and prevent abnormal requests. It is not used to build a profile of the international websites users visit.

No-Logs Position and Connection Data

VPNCK does not record which websites users visit, and does not retain web content, communications content, DNS query content, or historical records that could reconstruct specific browsing activity. The service does not analyze content transmitted over international routes for marketing profiling.

To establish connections, calculate account entitlements, troubleshoot issues, and prevent abuse, the system may briefly process necessary technical information during operation, such as connection status, error type, route used, and traffic totals. This information is processed only as long as needed for the corresponding operation or troubleshooting purpose and is not retained as a long-term browsing history. After the purpose is complete, it is deleted, aggregated, or de-identified. If diagnostic materials must be retained to handle a support ticket submitted by a user, retention is limited to the information needed to resolve that ticket.

Cookies and Local Storage

This site may use cookies or browser local storage to save login sessions, language selection, interface preferences, and necessary security status. These mechanisms keep pages signed in, remember user choices, and reduce repeated setup. Some analytics may also use similar technologies to distinguish consecutive visits, but they are not used to record specific websites accessed through the service.

Users can clear cookies and local storage through their browser. After clearing them, login status, language selection, or other preferences may be reset, and some features requiring authentication may require signing in again. Disabling necessary storage may affect the user panel, order lookup, or subscription delivery.

Payment Services and Third-Party Processing

The service supports Alipay / WeChat Pay / USDT. Payment confirmation may involve the relevant third-party payment or network service. VPNCK typically receives the payment status, transaction reference, and amount needed to complete an order, but does not control data independently collected by third parties in their own systems.

Third-party services may process information required for payment accounts, transaction verification, risk controls, and compliance under their own rules. Users should review the privacy information provided by the relevant service before choosing a payment method. VPNCK will not ask users to submit third-party payment credentials unrelated to order confirmation on this site.

Data Retention, Deletion, and Policy Updates

Account information is retained while the account remains in use. Order and transaction records are retained only as needed to complete service delivery, handle disputes, and meet necessary accounting obligations. Analytics and operational diagnostic information is retained only until its statistical, security, or troubleshooting purpose is fulfilled, after which it is deleted or converted into aggregated information that cannot be directly linked to an account.

Users can log in to the user panel to view account information and submit correction or deletion requests through the support ticket portal. After receiving a request, the service will verify account ownership and process it without affecting unfinished orders, dispute handling, or necessary obligations. After an account is deleted, subscription access, order lookup, and support records that depend on that account can no longer be provided.

This policy may be updated due to changes in service procedures, technical implementation, or applicable rules. The updated version will be published on this page, and the last-updated month at the top of the page will be changed. Material changes to the scope of data processing will be indicated in an appropriate location on the site. The updated policy takes effect when published.